Shop Policies
★★★Hello, welcome to the Folk Tales Market Store!★★★
We hope you like what you see! If you have some question don't hesitate to ask :) We will try give a response as soon as possible. If you have some suggestions, issues with your purchase or whatever, feel free to contact.
★ Contact: folktalesmarket@gmail.com
Accepted payment methods
Check our available payment methods: Paypal, Visa, Google pay...
Returns and exchanges
We gladly accept returns, exchanges and cancellations.
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
Shipping costs for returns are the customer's responsibility, unless the return cause is due a defective product by our side.
The following items can't be returned or exchanged because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please contact us if you have any problems with your order returns and exchange details.
★ Contact us within 7 days of receipt of the issued product. If the error was ours, we will refund you the cost of item minus the shipping fees. We will ask you for some photos to see the problem in your item.
★ I do require that you ship the product back to me before we replace it or refund your money.
★ We cannot be held responsible if you cause any harm to the product.
Payment
★ You can pay via Paypal or credit card, easy, fast and safe! Payment is due upon placing your order.
★ Unpaid orders WILL NOT be shipped.
Delivery
★ Our products are shipped through Correos España (Spain) via registered shipping with tracking number (Paq. Estandard National, International and Paq. Light)
★ We ship our items as soon as possible. If you're from outside Spain please be patient. International shipping always take its time!
★ Please, bear in mind when you place your order that weather, seasonal, and other alien circumstances (like a pandemia) can produce shipping delays, and are not our responsibility. If we have some delay issue from our side, we will contact you as son as possible. If you want to purchase a gift, remember to make it with enough time to receive it on time! We can't grant any specific delivery date.
★ If you do not receive your order, please contact us to help you. Our customer service mail is folktalesmarket@gmail.com. We can't help to fix anything if we don't know the problem.
★ We ship to the address that appears on your order unless you contact us with other address via message or note in your purchase, so please make sure your address is OK and UPDATED. We cannot be held responsible for any address changes made after you have checked out.
★ We aren't responsible for any international import duty taxes if required. This may apply to orders from outside Europe. Thank you for your understanding.
Additional policies and FAQs
★ We do not give away free product for reviews or giveaways, no item samples, sorry.
★ Some items in our shop are HANDMADE, they may have some imperfections or natural flaws.
★ If you want to give some special directions to prepare your order please let us know it on folktalesmarket@gmail.com
★ Damaged or wrong item received?
Send me a message and we'll send you another one free of charge. Please, provide photo, if applicable. Replacements can be made only within 30 days of receipt of your item.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services, its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control. To learn more about its privacy practices.
1. Personal Information I collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
2. Why we need your information and how we use it.
This Privacy Policy does not apply to the practices of third parties that I do not own or control. To learn more about its privacy practices.
1. Personal Information I collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
2. Why we need your information and how we use it.
• I rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, like for dropshipping orders (watches from Modify Watches or Neatoshop T-shirts), wich are trusted manufacturers, your personal information will be shared only to the extent necessary to perform these services.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Asuncion Macian Ruiz AKA Medusa Dollmaker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at medusadollmaker@gmail.com or folktalesmarket@gmail.com. Alternately, you may mail me at:
Asuncion Macian Ruiz Apdo Correos 305 CP: 46160 Lliria, Valencia - Spain
• As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, like for dropshipping orders (watches from Modify Watches or Neatoshop T-shirts), wich are trusted manufacturers, your personal information will be shared only to the extent necessary to perform these services.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Asuncion Macian Ruiz AKA Medusa Dollmaker, am the data controller of your personal information. If you have any questions or concerns, you may contact me at medusadollmaker@gmail.com or folktalesmarket@gmail.com. Alternately, you may mail me at:
Asuncion Macian Ruiz Apdo Correos 305 CP: 46160 Lliria, Valencia - Spain