Hey there! Got questions? Sit besides the fire and let’s talk about it.
★ Do you ship worldwide?
Yes! we love customers from all countries.
★ How do you ship the orders?
We ship all our items straight from us (Valencia, Spain) worldwide. Some orders are shipped through correos Spain (NO tracking number yet for ordinary shipping, unless you update your shipping method in the shopping cart). The heaviest products may ship through correos or courier. There’s several shipping methods for you to pick. We will try our best to offer soon cheaper international shipping, but we are a tiny shop at the moment so that’s not possible. Anyway, thank you for your support! Support means growing, growing means WIN-WIN.
★ Where can I contact you if I have a problem with my order?
Write us to firstname.lastname@example.org and we will try our best to help you.
★ Are all your products handmade?
No, but we have a good deal of handmade and unique stuff in our shop. Some are, some other not. Some are made by artisans from Europe, some others are made in our country (Spain) and others are imported. We are interested in artisans and makers who do things with love, so as we grow we will be looking for people who works artisan vegan notebooks, sterling and more.
★ What forms of payment do you accept?
Paypal and credit card.
★ How long will take my order to arrive?
National orders usually take 1-2 weeks. International orders (within Europe) take two-three weeks. International overseas orders usually take three-five weeks. Please be patient and bear with us. I hope you think it’s worth the wait when you receive your little parcel of love!
REMEMBER: Orders can suffer delays due HOLIDAY SEASON. Bear this in mind to order with some anticipation.